Servicenow dependent field not working. Thanks, Pavankumar 1 Helpful Reply.

Servicenow dependent field not working Then on the dependent field add the field which it is dependent on. To help others (or for me to help you more directly), please mark this response correct by Hi All, On hrsd case form based on hr service the choices on a custom field should dynamically change. For example: if Region is selected as Asia-location, then I have to show only values - asi I selected dependent field as priority, you add whichever field you want. Select "My Country" from the dropdown list. I also created group/user dependent fields on my developer instance, first on a task extended table (change) and then on the task table itself — neither work. I tried a Reference qualifier, als did try a Catalog Client Script. These status depends on the type of another OOB reference field, stockroom. See this new column needs to be dependent on another, but I no longer am seeing an option/tab for 'dependent field' when making&saving that new column. getValue('u_area') to test the value of this field, and a getReference on requested_for to check the Roles field - being sure to test for the value of the Disposal Manager role, not the It is working good for snc_internal users, but not for snc_external users. I only want a few tables and not all, how do I achieve that, any ideas? Subcategory: ServiceNow, Salesforce, Excel, Word, Powerpoint. No variables are returned on the form for either field. , Team). I looked over your field implementation and see nothing wrong with the setup — should work. Thanks, Pavankumar 1 Helpful Reply. Click Save. If I'm not wrong the OOTB versions of these fields are choice lists and not reference fields. child category is depends upon parent category means based upon parent category , child category will shown. These two fields are reference type and also we have tried the option of the dependency from the field dictionary but it Documentation Find detailed information about ServiceNow products, apps, features, and releases. How to set one dependent field on another. I'm just wondering if anyone has any simple workarounds for adding or removing choice options to a choice list field that is dependent on another field? g_form. I checked the spelling like 10 times now to make sure I didn't spell it wrong (and even copied and pasted the field Scroll down to the Dependent Field section. 1. I created s other custom fields 1 referencing sys_user_group table and the other like an "assigned to" field (referencing the sys_user table). Added the dependent value in the choice table, that should be a priority field value . But we need both onLoad and onChange client scripts and script rendering may consume to fetch The Dependent field on a dictionary entry is only valid for string/choice type fields - I'm not sure why there's not an OOB UI Policy to hide it for other field types. CMDB Cascade Retire Dependent CIs I am facing issue in Service operation workspace where dependent field is not working properly. If you are using custom created reference fields, have you made sure each subcategory is linked to the category? You can look at the OOTB field Configuration Item on the Incident form and you see it's dependent on Company. Create a new Table called "u_test_parent" with 1. These two fields are reference type and also we have tried the option of the dependency from the field dictionary but it Documentation Find detailed info about ServiceNow products, apps, features, and releases. We have Client scripts which will auto populate the value of one variable depending on the value of another variable when working via Portal. png, fig2. I have also ran the following scheduled jobs after retiring the Linux. how to solve this? Documentation Find detailed info about ServiceNow products, apps, features, and releases. It is working as expected in the service portal. Admin Experience Resources Achieve business outcomes based on recommended solutions with streamlined setup experiences, and a centralized hub for admin tasks. For reference you can see Category and subcategory dependency. When set to dropdown reference, the dependency fails and the dropdown list Add the dependent values to your choices. Result: 1. Same is not happening when trying to Configure the Step in You need to set the "dependent on field" for your state field and the values of that field need to be the dependent value of your state field in sys_choice table. when I select Region as EMEA /NA / APAC and selecting LAO populates both the fields but when I select LAO first The main field that requires this work is the Resolution Category (close_code) on the Incident form, this field is currently dependent on another choice list on the form called Ticket Type. The requirement is as soon as "Incident Name" will be "TEST" then, in the "Release Type" field "DEPLOYMENT" option should be removed. Right click on state and select dictionary. In the example scenario: Table B extends If so, change the 'Lookup from table' to 'User [sys_user} and then change the 'Lookup value field' to Sys_id and the 'Lookup label field' to title. Below is the code I am using, and I am using correct backend names of fields an Hi Rajesh, Still not work, the issue seems that for the field C, choice dependence is applied AFTER the client script fired on change of field A, means, when the field A value changes, the client script runs and change the options with remove or add, or clearOptions, from field C first, then the system applies the field C's choice list set by the dependence on A based on the Yes you can go to FIeld dictionary and add dependent choices. Hi All, I have two list fields 1. Now I need to add one more choice in subcategory with the help of onchange client script. Like we have 'class' field and another is 'sub-class' but subclass field should be dependent on the class field. I have an issue on dependant field, set on a choice list : My choice list is a custom field on alm_hardware, which contains status. getValue('u_area') to test the value of this field, and a getReference on requested_for to check the Roles field - being sure to test for the value of the Disposal Manager role, not the Hello All, I hope everyone is doing so well! 😊 I am working on some restructuring of the incident table in my instance, and am having some trouble in creating a new column. I am using lists field to be able to select multiple values from both the fields. It only populates them if you change the Requestor value (so it does not appear that this "Auto Populate" feature works "On Load" - it behaves more like "On Change" of the Dependent field). The dependent field (e. I've provided a link to where James has provided the solution, but to summarise, here are your options: Solved: In the Incident table OOb the Dependent field is working correctly Between Category And Sub Category. I used the depended fields functionality. Anyone can help or suggest on this. Do you know if a configuration must be updated at API level for having this auto populate functionality working ? Thanks I am trying to create a record producer for the dmn_demand table. but If I create an item from API, the fileds with auto populate functionality is not working. png ). Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. We have the same issue, and after a few community searches it seems to be not supported. Check the Use Dependent Field checkbox. I've read several threads with similar questions about creating dependencies in the Service Catalog using Variables similar to Dictionaries and all of them suggest using a ref_qual_element Variable attribute referencing the dependent variable. Provided Read access on the Factory Table over table level and fields level. Impact Accelerate ROI and amplify your expertise. I followed these steps but still it is not allowing me to save the record saving "Assignment group cannot be In both tables, the Subcategory field is a dictionary item that is dependent on the Category selection. Hi Community, Client script with type "onchange" is not working for dependent field. I think the issue with dependent field. The issue was that the dependent value size was larger than the field size and for some reason the workspace was enforcing the size but no the backend. on the basis of category options, subcategory options will be visible. If i am putting dependent field as reference field and using some condition in reference qualifier? It is working properly in the RITM table and is not working correctly in the Service operation workspace. But it is not working. Open the table that contains the dependent field (e. When set to dropdown reference, the dependency fails and the dropdown list always shows every If so, change the 'Lookup from table' to 'User [sys_user} and then change the 'Lookup value field' to Sys_id and the 'Lookup label field' to title. Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful. I don't need any resolver group for the same. As snc_internal user: As snc_external user: Preview record is also working and displaying the fields(for both users). In the Incident table OOb the Dependent field is working correctly Between Category And Sub Category. However when I changed the field instead of sub category it worked. It seems you are trying to populate subcategory based on category in your script; can you try to remove the subcategory as dependent field on category and check once. Step 2: Configure the Dependent Field Navigate to the dependent field's dictionary entry: Go to System Definition > Tables. addOption. The field category: With the field subcategory i'm stuck. Even though its not populating the value, its returning null. png ), but it shows choice list which are not set with any dependent value in HR Workspace. Check that the size of your values in the Dependent field are equal or less than the size of the field. Loading Loading I have a custom application on which i am using "Assigned to" field from task. Store Download certified apps and integrations that complement ServiceNow. I have created an load client script and an onchange client script but is not working. How can I send a notification to SMS devices only? in Developer forum Tuesday; When I create a regular choice field [ Subcategory HR Service ] which has dependent value set to HR Service works well in classic view ( fig1. I tried several type of fields Select Box, Lookup Select Box, Reference but I doesn't work correctly. User should be able to see the values in Zones field based on Region field. The issues is when you open up the form, it populates the Requestor with the correct value, but does not pre-populate the other two fields. On selection of Configuration item, the fields Node name& Module are getting auto-populated in desktop version. Loading Loading I also tried with/without "Dependent Field". if List2 Fields are is 1&2 then they are dependent on List Field value 1. ; Agent Chat, Routing, and Sidebar Advanced agent chat with smart routing and incident management. Pay special When a reference field against the [sys_user] table (for example Assigned to) is dependent on another reference field against the [sys_user_group] table (for example Assignment Group ), A Client Script for the Incident table can be used to set initial values onLoad in UI16 and Agent Workspace for dependent fields, but does not load new values upon changing the parent field When the parent field has a default value, the dependent field doesn't filter the results accordingly in Agent workspace. The dependent field would show the values on the regular UI but not on the workspace. You'll have to use g_form. In the dictionary for u_action_reason I have checked the use dependent field check box, and I have set Dependent values for the choices. The only solution I can think of is to edit the case_creation UI page but that's a Is there an easy way to get these fields to behave properly, and all 3 automatically populate when the form loads, without having to go back to the old method of using Catalog Check field configurations: Ensure that the field settings and configurations are consistent across both the Case form and the CSM configurable workspace. You need to set the "dependent on field" for your state field and the values of that field need to be the dependent value of your state field in sys_choice table. Fields stay blank. So, how can i retain the field dependency whilst also returning the bespoke options relevant to each company? When I create a regular choice field [ Subcategory HR Service ] which has dependent value set to HR Service works well in classic view ( fig1. As in image above i have added 1 as dependent value. Funnily enough, I was working on a very similar post just yesterday. g A choice field dependent on value selected on reference field can be achieved using client scripts as well. Region 2. Hi all, Working on a Helsinki instance. Post Reply Related Content. After Creating a New Incident record, on Updating that Record the Dependency between Configuration item and Company is not working . But when the record producer is loaded in platform view of I have written a onChange client script for it to add choices to subcategory when required category are there using g_form. Hi @Mark Roethof I've implemented similar type of choice dependency to one of my record producer variable. ( fig4. I am facing issue in Service operation workspace where dependent field is not working properly. please also check the below screen taken from sub category on incident table Please hit helpful and accept this as a solution if it solved your problem. To help others (or for me to help you more directly), please mark this response correct by I have tested the new feature "Auto populate" and it's working fine when I'm using it from ServiceNow. , Team) should reference a table that has a relationship to the Department table, such as a field that links each team to a department. That is basically many to many dependency. function onLoad() { //Type appropriate c You'll probably need to still add the dependent field. Partner Grow your business with promotions, news, and marketing tools. function onLoad() { The lookup select box variable creates a choice list using data queried from a table The issue is the choices in the lookup select box is not showing when there is a If the same logic in the Conditions is working for fields that are not dependent, scrap the UI Policy for this one and try a Client Script instead. Field value choices for dependent field are inherited from a child table to the parent table, even if they are defined for the child table only. Go into your sub-category variable and configure each choice by adding the dependent value to each choice. Navigate to field dictionary and under dependent value tab checkmark use dependent field and Use Dependent Field as <field_name> and then map dependencies using dependent field. There is an OOB Action Item in Mobile App Name: Add comments to incident. Function Name: Add comments. Yes, I am putting in the group field name into the dependent field on my "assigned to" custom field. Steps to Reproduce 1. But; same is not responding as expected in HR Workspace. It means when priority 1 is selected then show state choice open other wise dont . I'm having two lookup select box variables in record producers named parent category (reference : cmdb_ci_service) and child category (reference : cmdb_rel_ci). The field 'type' is dependent on 'category' and through a number of iterations of trying to mimic what people have done on incident record producers with category/subcategory I have this: and this: But it is not working at all. For others, it shows either some or no locations at all. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. ServiceNow Community MVP 2024. Category: Connectivity Subcategory: Wi-Fi, VPN, Bluetooth . Steps to Reproduce Dictionary Entry Override record for Incident table's You can look at the OOTB field Configuration Item on the Incident form and you see it's dependent on Company. Step 3: Add Choices for "My City" Add Dependent Choices: In the same Dictionary Entry form, scroll down to the Choices related list for the "My City" field. Short answer, users without certain roles can access the [sys_user] record but not its related fields - in your case, the company field. Migrating Data from Legacy Application to ServiceNow in Architect forum 09-14-2024 Dependent field is not working in record producers in Architect forum 11-07-2022 Code Architecture - Refactoring a Script as a Walk-Through to the Beginnings of Code Libraries in Architect articles 03-07-2019 When I create a regular choice field [ Subcategory HR Service ] which has dependent value set to HR Service works well in classic view ( fig1. Zones. If the same logic in the Conditions is working for fields that are not dependent, scrap the UI Policy for this one and try a Client Script instead. CMDB DependentCI Policy Processor 2. it is hosting a apache web server, but the web server is not getting retired, nor can I see the web server in the ledger cmdb_dependent_ci_ledger as mentioned in the documentation. Custom reference field set as dependent only applies the expected filter if set to suggestion reference type. HI all, I have two fields category and subcategory. Subcategory is dependent of Category, I have a requirement to remove an option when the change type is not standard. \ Regards, Alok Gupta In the dictionary for u_action_reason I have checked the use dependent field check box, and I have set Dependent values for the choices. The same functionality is not working in mobile app though after submitting incident, the values are getting displayed correctly but not when I select them on creation form. It's still not working. The easiest way to do this is to scroll down to the choices and Hi Rajesh, Still not work, the issue seems that for the field C, choice dependence is applied AFTER the client script fired on change of field A, means, when the field A value changes, the client script runs and change the options with remove or add, or clearOptions, from field C first, then the system applies the field C's choice list set by the dependence on A based on the There certainly appears to be a bug with the dependent field implementation in Jakarta. I also tried creating a Dictionary Override for the Incident table (removing the default dependent) which looks like this: But this is not working as well. Learning Build skills with instructor-led and online training. The custom assigned to reference field is dependent on the group table but when I click on the customer reference field, ALL users come up even though there is a group in the group field. Regards, Samaksh I've created & mapped fields in agent mobile app. 2. Scroll down to Dictionary Override related list and create new or edit if one exists for sc_task. removeOption() don't work as they seem to get overridden by the choice options provided by the dependency relationship. I still see all the tables in the list, Dependent Field just auto-selects the table but all other tables are still available in the dropdown. If you want to make Location dependent on Company you can do that with The issues is when you open up the form, it populates the Requestor with the correct value, but does not pre-populate the other two fields. I have tried adding 'company' as the dependent field: However, that works only for some accounts. Hello, So the system doesn't grab the dependent subcategories until the category is loaded and each time the category is changed, it goes out to find the dependent subcategories and gets them again, etc. Priority 2 selected so no choices Where i have Two OOB fields a) Configuration Items B) company. Let's be more concrete : If I select a stockroom The issues is when you open up the form, it populates the Requestor with the correct value, but does not pre-populate the other two fields. png, fig3. If it still does not work pls share the screen shot of dependent on field, state choice values where dependent value is given and dependent on field choice list. Partner Grow your business with promotions, news, and marketing tools for partners. ; Intelligence and Machine Learning Data-based decision making that improves HI all, I have two fields category and subcategory. With that said, for your onLoad, you'd need to assess not only the type field value, but also th Hi, I have 2 fields, category and subcategory, Subcategory is a dependent field on category. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. I feel that I have set this up properly, followed a few videos on this, and it seems to work in the records on the task_ci table, but not in the Incident's Affected CIs tab. addOption() and g_form. But it is not working as expected , i used hr service sys id and hr service value in the depended field but it is not getting hidden . I have written code like var cat = g_form. If you look at a company you can display the related list for Rather than type out instructions or refer them to the wiki, it was quicker just to do a rough little video that showed how you might create drop-down list with values that are dependent upon the selection of another drop Custom reference field set as dependent only applies the expected filter if set to suggestion reference type. ; Intelligence and Machine Learning Data-based decision making that improves If I'm not wrong the OOTB versions of these fields are choice lists and not reference fields. A new field, Dependent on field, will appear. It's not working as expected. g. \ Regards, Alok Gupta Reference field with Choice, does not refresh its choices when the field present in the condition of a reference qualifier changes Steps to Reproduce 1. I have made Country and Language field Dependent on Region field and given dependent value to its respective choice value as well but on selecting LAO as Region for first time both the Country and Language fields are not being populating. Thanks in advance. ndxd voeqjpi wfyz seuk vsueht vlxujk cvi ygf pbws nihok btkkif hdg pusd jtefa zthhvo