Comcast cable line repair Can you I can't get someone on the phone to schedule repair. View He also said it was too small, not RG6. Reply reply pheasantheart Customer Care Comcast Customer Care is available by Visiting xfinity. The other day it took me over 1 hour to go thru all the BS recordings to finally get hold of a human to explain the problem. Just keep in mind the technician won't wall fish. Helpful Getting a live rep when contacting customer support for major companies can be difficult, as many companies have invested in automated menus. They escalated my concern. I must say the third young man was very helpful and didn't try to pawn me off on someone I had a landscaper cut my line. I no Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the Download the Xfinity app or Comcast Business app to check the status of service in your area, get answers to questions about your service and chat online with Customer Care representatives ; For Xfinity Internet, Comcast Business Internet or Internet Essentials customers, you can access one of our Xfinity WiFi hotspots to connect to the Internet. Comcast Cable line outside of my house is 30+ years old and I am wondering if it’s really in good condition If it was hit by a shovel, chewed on by squirrels or otherwise damaged then it will need a repair or replacement. My thinking, if I were to do this at my house would be that that 1. Since your line was cut and your service is out, we'll need to schedule a tech visit. Never miss your favorite shows! Xfinity has three cable packages: Choice, Popular, and Ultimate. I know this was the Xfinity coaxial cable because I had previously hooked this up to my modem and got the Xfinity Internet splash page. They would rather maintain a clear path for the line than have to repair or replace a line. Power Distribution Line Repair: Essential Maintenance Techniques Explained. At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. It shouldn't take that long. Tech cut the line and hooked it into the Comcast feed to bring Comcast into the house. Please send us a modmail with your full name and address, so we can help. Contact led comcast but no repair crew shown up. comcast. January 30, 2012. . Natural Disaster Customer Recovery Plan: If you’ve been displaced by Milton, you can request a ‘natural disaster pause’ on your account to suspend billing for up to six months. com; Xfinity Mobile A tech once cut my line when installing someone else's cable. Awesome! Nobody shows up. An official employee, such as myself or whoever is first available, will Home Entertainment Center: TVs, Stereos, VCRs, DVDs/BluRay and Media Players - Comcast Cable TV cable repair - OK I may sound a little postal please bear with me. To get the line from outside to the living room you Advanced Repair and Escalations Xfinity Home · Experience: Comcast Cable · Education: University of Colorado at Boulder · Location: Denver Metropolitan Area · 182 connections on LinkedIn. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. ET. ) it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2. Rather than cutting splicing and heat shrinking the repair. Learn how to determine Xfinity service availability at your address. But they are calling this service activation. Construction was notified to install additional tap with more than 2 ports. Trim off any damage from the cut ends of the cable with a fiber optic cutter. In fact according to them - i dont have the correct cables. m. Light cable like TV line is supposed to be deeper than a few inches. This instructable is I would like to make an SRO request to repair a cut cable line hit by the landscapers. Jump to Latest While struggling to bury the line he used a fork to push the cable down into the dirt and in doing so the guy badly pierced the cable at one point. Get answers from Comcast Business Specialists and Occasional Visitor • 5 Messages. We were Appreciate you taking the time to alert us about your service interruption due to the cut line. ) if the line is damaged, to reconnect service they'd probably be running a new line anyways. Call our Buried Wire Center at 800. Press Enter to send it The company confirmed that crews are actively working to repair the damaged lines, with full service restoration expected by this evening. Find help Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. net email. U. 3 Cables used for aerial installations must have a non-flowing flooding compound on the braid wires. Quickly and easily sign in to your comcast. Im having the same problem. A new line was dug in my yard but never connected to my house or pole. Customer Service. We manage a property that has exposed cable lines along the ground behind two units as well Make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP. Reported to 911 and 24 hours later, the cable is still across the road. They charged me like $75 and it was a super easy repair. 95/mo. If you have any storm-related damage that’s still affecting your service, please call us at 1-800-COMCAST. It says “something went wrong - try again “ no matter how many times you try you get the same prompt. swears he will follow up and make sure the job gets completed and notates the need for a bucket truck and now the main line repair. During a storm in November Same Exact issues here also my 4th technician this time a "supervisor" technician is coming out on the 27th. Thanks! I have a similar issue and I was told the box would need to remain unsecured due to a tenor line running into it won’t allow it to close all the way. at this point I’m embarrassed that I spent as much time as I did trying to let comcast resolve the issue if lil ole me was the only one they heard from about it. I had Comcast install my cable recently and when they did so they installed it on the front of my house ran the cable hanging under my deck and left it Multiple calls to customer service and just could never help them understand I needed them to move the underground cable line. In most cases, when your home is built, an underground cable line is installed to bring Xfinity services to your home. Here is Need a cable line re-installed. WhatsApp. They probably assumed you weren't using it and took it over instead of drilling another hole in the house. No surprise that the tiller cut the cable. Several days after the techs visit, I am now seeing a $100 service charge for this visit on my account. Saturday, April 13th, 2019 6:00 AM. ) the chances of Comcast having their act together enough to even Unlike traditional landlines, Comcast’s Xfinity Voice home phone plan is a digital landline. Find outage information for Xfinity Internet, TV, & phone services in your area. Pay online or with the Xfinity app . Get status information for devices & tips on troubleshooting. We were promised as a business customer we would receive immediate service. Offers. Use of alternate dry corrosion resistant treatments must be approved by Comcast Corporate Engineering. The City of Kent also addressed the outage on social media, urging residents to stay informed via Comcast’s official updates. Reporting this to comcast seems to be a problem. Internet Cable Line (Coaxial RG 6 Cable, orange color) was accidentally nicked during a yard work causing disruption in the Internet service. 11/21: 4pm Update – With power outages continuing to impact hundreds of thousands of residents and businesses in Western Washington, we want to share a few helpful tips and safety precautions: Comcast may send text alerts to customers with information about service interruptions or tips for restoring their services. Have a large tree that I need to cut down and comcast cable line is between the branches - who can I contact at Comcast to drop the line so that it doesn't interfere with service of other properties? This is run on a telephone pole in a rural area. I've been trying to reach someone at Comcast to send a technician to come fix, A worker cut my cable line outside yesterday. Troubleshoot your home phone and learn how to access voicemail remotely. Philadelphia, PA 19103; On mail and email requests, expect to wait up to two business days from receipt for confirmation from Xfinity. They should attach to the other socket terminals, Strip 1 inch of the outer insulation off each end of the length of repair telephone cable. com to pay your bill, check your balance, see your billing history, sign up for automatic payments and paperless billing, and so much more. Upon the technicians arrival, he immediately noted that their cable running from the house to the pole needed replacement (it was damaged during hurricane Ian). Drop clamps are used to make sure the strain on the cable is parallel to the length of the cable and doesn't force the cable into a bent or kinked state. If you hit a documented line the repair cost is on you. I called via phone and the text option they directed me to wasn’t working and I found some web link for report an outage but when I logged in it said try again. How long it would take would depend on the scope of the repairs which our tech will determine upon arrival. Emergency surgery to repair the cable! These instructions are illustrated for outdoor repair, but they will work just as well if you need to repair an indoor cable. Then you will connect the coaxial cable back into the modem, and then plug in the power cord. I currently have comcast internet but no cable TV. Thanks in advance Damaged line in road . They have been cut to clear the road, but I still have 2 cables hanging from the pole on my property. However, Comcast still has approximately 600+ feet of cable line that run over and down our long driveway. It's in a suburban neighborhood so Xfinity is in the neighborhood (no rural horror stories of paying tens of thousands of $ for wiring). The previous owner has never had Cable TV or Xfinity, so some more wiring needs to be done. Internet cable repair/replacement cost? Billing the contractors had severed our internet cable completely. and 6 p. For the technician to run a new line in your house, a service fee of $100 would be billed to you. Almost all TV/internet cables are size RG-6, just under 1/4 inch thick (. Call 1-800-XFINITY (1-800-934-6489) for customer support, add or remove services, or pay your Xfinity bill. user_451282. I have yet to receive a call. Place 1 end of the cable in the jaws of a fiber optic cutter so that they will cut the cable just below any damage. Can't find a good way to contact anyone. If you are having speed issues, consider taking the Xfinity speed test to ensure you are Can they actually repair the line that’s cut in half? Do they have to literally trench an entire new cable from the house back down to the road? Such a nightmare! For the technician to run a new line in your house, a service fee of $100 would be billed to you. It took nearly 24 hours to repair the issue. It would be billed to you as the account-holder. So I could use some detailed guidance on how to check this. Contact Customer Service at (800) 391-3000. I get a text message on 7/17 that my service has been restored, which is funny because the line is still cut in half and nobody has been to Thanks to this site I did finally get into a person at Comcast yesterday. Find plans starting as low as $9. Learn how to check for Xfinity service outages using the Xfinity app, xfinity. If there isn't enough slack in the line to reach after the cut, you could get a F-F connector again, much cheaper in store, and make a patch cable using two M ends on a separate cable. Getting Started. When a neighbor moved in next door, guess what the comcast "technician" did. Watch live TV anywhere with Xfinity Stream, or use the TV guide to view airing dates, times, networks and channel numbers for upcoming TV shows and movies. Two delivery trucks have had close calls recently. Squeeze the handles of the tool until it cuts all the way through the cable and the damaged end falls off. XfinityDena Our garbage truck backed over the comcast pedestal at the end of our street and damaged It heavily. I don't understand the charge. The contracted crew left tools that we found on inspection. I live in a campground and so the cable came to the cabin where I used to reside, and ran through the woods to the cabin where I currently reside. Hi user_70c67a. The Xfinity sales page lets you bundle services and compare factors I called and reported the problem & a Comcast Technician came out on January 7th and had to run a new cable line from the telephone pole to my residence. - As you are typing a drop-down list appears. 5 weeks to get Comcast to repair overhead cables that fell down due to a heavy snow storm. Tree limb on cable line No U. Comcast Cable TV cable repair. I'm venting! There's a cable line that's sagging very low in my back yard. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. Learn how to reschedule service appointments online and much more. Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). I was unable to report or schedule a repair with the automated website assistant. Nobody calls. You would think how expensive business services is for Comcast that they be More apt to repair to their business customers. Anyway, I'd want to homerun the cable from the outside where the Comcast line stops, all the way to the jack by my modem. I had a Comcast Project Manager visit just a bit ago. Technical support was unavailable, so I used the online chat. Fourth and Fifth Tech Visits Comcast can't seem to get this through to anyone that comes to the house. 1-800-COMCAST (1-800-266-2278) 10. 3+ month old thread being closed due to age. I just need a new cable line run along the ground out of the way during the weeks of landscaping, then they will bury it when they finish. 22 inches in diameter). 5. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. By. So yes, this is not a If there is an amplifier in the line make sure it's getting power. user_t5ulbu. The binding has broken, the static line, cable and binding are now approximately 7 feet off the ground. Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity. Xfinity assistant is just running me in circles and I can't get to a representative. Comcast Business customer? Pay your bill here. Same Cable line Hello, @user_443328, yikes, I'm sorry that you're having to go through this and didn't get the help you need right away. Problem: I have a cable line down. I would certainly try cutting off a couple of inches of that How can I get Comcast to respond to my requests to fix a downed wire that was laying across the street and my neighbor's driveway? and then had to stretch the line and hook it around several trees along the road to clear the driveway. Type your message in the text area near the bottom of the window . - An "Comcast Support" graphic replaces the "To:" line. I finally Get the most out of Xfinity from Comcast by signing in to your account. After spending 45 minutes and 3 service people, I am exhausted. Your Comcast. On 7/16 the exterior line is severed in two. My buried Comcast coaxial cable was accidentally cut during a construction project. Skip to main content. I can definitely work with you to get you back up and running. user_kyfo1g. The Comcast cable from street to back of home has damaged sprinkler system cutting water lines with equipment that dig under ground to lay cables. Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Learn more at Xfinity. "Early this morning, vandals cut Comcast’s facilities on East Marginal Way in Tukwila, causing a major NON-EMERGENCY ISSUES. If you have a coaxial cable that is running from one pl 4. Need urgent help and chat and phone I cannot get past silly unrelated questions and reach a person. Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. They did a half-assed repair job, Cost of fiber line repair? Internet I've had att internet for quite awhile. Inspect all cables, connectors and outlets to make sure no lines are damaged or loose. And because it’s in an easement I should be concerned. Nevertheless, speaking with a live representative is usually possible. In this video, i show you how to fix a cut coaxial cable. I need a crew to come out and remove the hanging wires. Im not requesting an activation. (edited) 1. A tree fell and pulled two Comcast cable/coax wires down across the street. Learn about reporting issues with your Xfinity services. Get help preparing for a service visit, either for professionally installing services or troubleshooting service issues. The Popular package is a good plan for folks who don’t need extra channels like Disney XD or the MLB Network. net email for 2+ years, your account will soon be closed. If any are damaged, status code 221 will occur. Discover the Xfinity Channel Lineup currently available in your area. I call for support and eventually find myself speaking with someone who puts in a SRO to repair the line that same day. As we’ve said in some previous posts: One thing we would NOT want to have happen is to have your Comcast cable line on the ground, Electrical - AC & DC - Comcast cable grounding/bonding - Hello, How do I check for proper grounding/bonding on my comcast cable line? I have a multimeter but have come across a few threads with people warning about damaging equipment, self, etc. So we can help, please send us a message with your full name and service address to Xfinity Support. I have called my communtiy locatioin service and the only do other utulities, not cable. Sign in. I'm setting up my home for Comcast. To assure you aren't liable you should be dig-safing. A subcontractor came out to bring the cable from the street to the side of my house. If you are a current customer, then we will need to set up a repair visit. Now, I'm wondering if Comcast will charge us to fix this since Want to know which Comcast channels are available where you live? Find your channel lineup using your address here. Remember: This number is just for unburied ground cables. How may I arrange a Manage your Comcast Business account and get troubleshooting help for your company's Internet, TV, and Phone services. They wanted me to set up an appointment for 2 weeks later for a job that would take less than 5 minutes. Solutions: My husband accidentally cut our cable line in the front yard. Learn about inactive accounts. I called again on January 4th and was told that a technician would repair it on January 6th. (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support—although you can reach them through text or social media if you prefer those routes. Customer Care: Comcast Customer Care is available by Visiting xfinity. Click on the account icon in the upper righthand corner of Xfinity. I I'm glad to hear that you have an appointment tomorrow and the technician should be able to repair the line during the appointment. An interesting lesson a few years back - not at my cost. I don't recognize them, so they must be specific to running these cable lines. Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. These telephone cable conductors are usually black and yellow for a second line. Check if the Comcast cable outlet is active. With the cable company Comcast, you can speak with a live rep by failing to properly complete the automated menu prompts three times. While cable is subject to slowing during times of network congestion, fiber is on its own line and should be even more stable. Have no internet or cable TV. I need someone to come and install a new cable line from the street pole to my house because your existing underground line will soon be cut by landscapers digging with bulldozer. We appreciate you visiting and posting on the Xfinity Forums. Since the line is a known issue, why wouldn't they send someone to fix that? Get the most out of Xfinity from Comcast by signing in to your account. The electric will be bigger, often three cables wrapped around a bare steel cable, and connected to the round power meter on your house. Find out what channels are a part of your Xfinity TV Plan. 0. Horrible The Comcast tech who proposed installing a filter on the line is wrong - the correct solution is for Comcast to verify that your neighbor's Comcast line is properly grounded at your neighbor's house, and to fix it if it isn't. Learn more about SPP, which is no longer available for new subscriptions. Leave everything disconnected for 3-5 minutes. The main comcast line, going from pole to pole is sagging as it crosses my yard. A contractor cut my cable line (buried) and I"m not dead in the water. The temporary line was run over a month ago. He replaced the line and internet was instantly working. Official Reply I am a contractor, last week while digging in the road my crew damaged an umarked buried comcast cable, pulling it out of the pedestal. I've been trying to reach someone at Comcast to send a technician to come fix, I'm stuck in Assistant loop telling me to restart my modem. I wouldn't use them on a 5kv line but for a UG cable or telephone wire repair, assuming the line in the How can I report a downed cable wire to Comcast, especially if I'm not a customer? It is nearly impossible to get a live person on the phone, or find any type of contact us screen with an email address. By dialing 1-800-XFINITY (1-800-934-6489), you’ll be connected to a representative who can help address your concerns. Choice is a basic cable package that we don’t recommend (buy an over-the-air antenna instead), but we like both the Popular and Ultimate packages. But if you run your line and a tech comes out and now has to replace your line that went bad then you may get a charge on top of spending money for a line Comcast will do. See more There is a low hanging and now hazardous cable wire in my backyard. 1555. A drop-down list appears. I reached out again in December 2022. see below. Instead, type "Comcast Business" there. How can I report this. I can activate myself. So much for them being safety conscious and trying to get it fixed right away. Wednesday, October 16th, 2024 3:54 PM. com. Select "Comcast Support" from that list. I have reported a cable line laying across and another obstructing traffic 4X using the Xfinity Assistant. 2 Messages. Twitter. A violation of this law can lead to misdemeanor or felony It drooped over the roadway and what I thought was a power line before leading into the house. Report cut cable line. If you haven’t signed in to your Comcast. I lived in a townhouse once and had a dedicated cable line installed to go to my unit to improve service. net email and access helpful links to manage your Xfinity account. What should I expect from what happens next? Can they actually repair the line that’s cut in half? On Xfinity’s website, you can chat with live sales agents or use the shopping tool to learn more about Xfinity internet, phone, and cable TV packages. They sent out a crew the next day, but they could only string an above ground line. Learn what to do before you start any jobs around your home that require digging. Another technician said my hardware looks perfect and that it is I have been trying for 1. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it. landscapers accidentally cut the cable line. Found out the Comcast "technician" had used their $10k fiber cable to pull up coaxial. Disconnect the coaxial cable from the back of the modem, this is the cord that screws into the back of the modem. I still have temp cable running across front yard. If there is a weblink to report these issues, please send it to me. I had the lines marked, and a subcontractor used the marks too. 1. That works too. In some instances, the line may not have been installed or it could have been damaged and needs to be replaced. Pay your bill, get support, or connect with an agent with Xfinity Assistant. 3. Both Technicians agreed poor connection and put in construction request. So called 811 and they came out and marked the Comcast line in orange. how do I get someone from comcast come out and mark where the wires are? The yard markers denote the type of line based on the color used: How 811 Works Getting lines marked is quick and easy with 811. Type your message in the text area near the bottom of the window. I actually repaired it myself but with a cheap, screw in, not crimped, connector and without weather sealing the connection box since there was 5 feet of looped slack where it Our buried cable line was dug up by accident and cut in half. Find out how we send proactive text messages to customers in outages. My cable line was accidentally cut in the front yard and we have no internet/cable tv. We got service working, but I'm still getting errors in the modem log and drops. I've been a long-time customer for over 20 years and that is the least you could do and you don't have to keep sending out a tech to fix it temporarily. Definite difference when I connect my modem directly to the Comcast line outside. 924. I have made Skip to main content. If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, @user_b3c89a Xfinity/Comcast does not charge for The "To:" line prompts you to "Type the name of a person". I can assist with submitting a ticket to the team who can review your request to have your aerial drop line converted to a buried cable drop line. Shocker. Not sure what depth it's supposed to be installed at really. Save on Xfinity Digital Cable TV, reliable 1000 Mbps Internet and get a $40/month discount for one year when you add a new Xfinity Mobile Unlimited line - that’s At first I thought and hoped the line was a power line, but the utility person came by to confirm that it is a actually Comcast cable line. e. For Non-Emergency ALI Discrepancy, No Record Found (NRF), Misroute Inquiries or MSAG Questions, please contact the 9-1-1 Data Operations team (800)-961-5566 or email them at E911_support@cable. Once your neighbor's Comcast line is properly grounded no current can flow from their house to yours. He disconnected my cable and plugged in the neighbors. Some utility companies mark or paint their lines. can I do the repair myself. Reply Possible could Come out and just repair the cable (splicing) Scotchcast kits are great for repairing damaged conductors. It isn’t normal for anyone to run their own line to the tap anymore than you never hear a customer run a drop from the pole to the house 🤷🏼‍♂️. Let's get a tech out there to repair This morning I was on the phone for 45 minutes trying to get a work order for a line change out. A Comcast cable line was vandalized, causing several service outages for Xfinity and Comcast Business customers in Western Washington. A recent snow storm resulted in a large mulberry branch breaking and taking down the Comcast line. Discover how to manage your services, update passwords, pay your bill, view statements, and more. Pinterest. "Move" and "Relocate" seem to mean only I just want to schedule the line repair after the tree service removes the limb and it's safe to fix the line from our house to the pole. The cable line replaced was outside my residence and I am not responsible for the failure, if anything, the Comcast Technician caused the failure. It's ridiculous that they don't have a separate number for emergency things like down cable lines. always use messengered drop cable). He was upset, just like me and agreed with my concerns. Follow the wire back and it will be connected to the same line as the transformer, a big cylinder on the pole. Xfinity For full functionality of this site it is necessary to enable JavaScript. It is a simple F connector repair tutorial. I have been with Comcast for a number of years, both internet and cable TV service. Comcast VoIP Customers. Also one of the techs said there was no problem and that he would check the lines 3 hours later he comes and says there was many problems but he "fixed" them all i was getting less than 10 mbps for a whole day. They cut a phone or cable line and got stuck with the repair because they are supposed to call too. I have had no luck contacting human at comcast to report issue. They would not fix the drywall so you would pay someone else to repair that. This is unfortunate, because at least my utility service would've cleared the branches away if it were a power line. How • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. More than anything, if you aren't 100% double underwear sure, don't touch it. The new company will include the USA Network, CNBC, MSNBC, Oxygen, E Both a phone line and Comcast cable run from this corner and across my back yard to my (left) neighbor's house. Facebook. The outlets and cables in your house must work properly for the Comcast box to connect to the internet through the cable line. Whether you call Xfinity, chat online or go to a store location, there is a representative available to help you virtually 24/7. Option two is to run the cable on the outside of the house with some screw on fasteners so it looks neat and then up through the soffit into the attic. He replaced Most cable companies use direct bury (orange) RG6 from the roadside station unless the run is more than ~100 ft. Dig Up the Cable Line from the road right to my house, and lay some newly updated cable lines down. I've 14 days to fix a downed cable line that is impeding traffic and to be told numerous times that someone will be Xfinity cable internet offers speeds up to 6 GB. 4. For some reason three weeks ago something happened to the cable TV Upon the technicians arrival, he immediately noted that their cable running from the house to the pole needed replacement (it was damaged during hurricane Ian). FYI: If you choose an I called on Monday to report a hazardous downed cable line in my yard. Or you can come back and Yeah I sent out emails to every government communication/utility group at every level I can think of this afternoon, I’ll call the police non emergency line tomorrow morning and see if they have someone they can call. Add an Xfinity TV package starting at $55/mo. Do you have any REAL people with REAL help? Call Comcast Customer Service. Get online support for Xfinity products & services. Access and manage your account. Table of Contents. Rabert T - January 11, 2024. Cable line cut by Gardener. Get in touch with Comcast Business. Phone. If no network outages are reported, the issue could be with the specific cable connection to your box. Now it doesn’t allow me to complete the report anymore. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Cleaning and washing are two other efficient • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Such a distinction gives it clearer call quality and advanced features such as three-way calling and voicemail-to-text conversion. due to being in the roadway, crews had to backfill. All of the cables are open to elements. I saw that the only option was Self-Install, which would normally be fine, but a previous installer has cut the Xfinity line that was run to my house. com, or the Outage Map. Home. Xfinity's Best Internet Plans Xfinity's plans offer customers a wide range of speeds from 15Mbps all the way up to Enjoy entertainment your way with great deals on Xfinity by Comcast. com; Downloading the “XFINITY” app from the Android or iOS app store; Clicking the “Message” button on the XFINITY Facebook page Sending a direct message to @XfinitySupport on Twitter; Calling 1-800-COMCAST (1-800-266-2278) The telephone/cable main line is sagging across our drive. My line came down in the ice storm Wednesday, and I cannot find an option on the website or through the assistant to report that it's down. There's nothing wrong with my home cable. Very frustrated! Skip to main I no longer actively support the Xfinity Forum or work for Comcast. I have made coax cables before and the wires are easily accessible. I received a ticket # and said someone would call me back in 24 hours to schedule a technician to come out and fix it. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Check any additional connections at the socket, for example, a two-line phone system. In the 'To' line, type "Xfinity Support" there. Press Enter to send it. Learn how to identify a drop amplifier and determine when one may be in use. We work out of our home And need the cable repaired ASAP. The automated operator doesn't seem to understand line down. Now after the recent storms, it has gotten bad enough where the service is affected. I recently had a tree branch take out the bundle of 3 cables going to my house, Comcast, AT&T, and Sonic fiber We can absolutely assist you in getting a team out to repair that line. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that company. This was initiated in August of 2022. Getting in touch with Comcast’s Xfinity customer service is easy — you can find customer service contact info for all Xfinity services below. Monday Storm Repair Update from Comcast. they were completely wrong in their markings, as highlighted in the picture we were about 2-3 feed over from where they marked. Xfinity Community Forum. I'm not a customer so Xfinity Assistant would not help me. Customers can log in to the Xfinity App Usually Comcast assumes all liability because their lines are never marked or buried to code. Coaxial cables intended for aerial drops like this typically have a Comcast announced a plan Wednesday to spin off most of its cable television networks into a separate publicly traded company. So we were tilling our yard yesterday and the cable was only buried about 4 inches deep. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Sending a direct message to @XfinitySupport on Twitter Calling 1-800-XFINITY (1-800-934-6489) Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. For Comcast Business customers, please call 1-800-391-3000, use your Comcast Business app, or chat with a Comcast Business virtual assistant. I was billed $100. However, when I call, the Xfinity rep said that I need to purchase a new modem in order to determine my modem is not the issue, before they will repair the low cable line. If you are looking to become a customer again, you will want to select a Profession When I moved into this home years ago the ATT tech removed the Comcast cable to my home and installed a new 2. I understand that there was a lot of damage in the area and response times will be delayed, and just want to make sure I'm able to get in the queue to get the line repaired. 9420 Monday through Friday between 8:00 a. I can send pictures and provide address if anyone at comcast wants it. 2 Cables used for aerial installations must have an integral self-supporting strength member (i. I have been trying for almost a month the get a "trenching crew" out, but they never show up and customer service has not been helpful in sorting this out as it doesn't fit into the usual repair categories. Resolve Xfinity issues without needing a phone call. I just moved into my home and they are trying to charge me for cables that dont work on the OUTSIDE of my home. Damaged RJ45 connector on ethernet cable run from ONT Will fios charge a fee to reterminate the cable Why did Comcast tap my line on my house for my neighbor? Need Help? Find Solutions, share knowledge and get answers from customers and experts. Access support resources to help you prepare for Comcast Business service installation. Learn about underground wiring and cable installation and replacement. I fortunately didn't have to do this. otherwise I have to wait 2 days. The "Xfinity Support" graphic replaces the "To:" line. The most straightforward way to reach Comcast customer service is by calling their dedicated contact number. Naturally, I called 1-800-COMCAST, 1-1800-XFINITY and every other number I could find. No question is too small, but please be sure to read the rules before asking for h We are no longer Comcast customers (we were before but switched to Verizon Fios 6+ years ago). HomeNetworking is a place where anyone can ask for help with their home or small office network. Then disconnect any ethernet cables that may be connected as well. tlxsf ccxizo ljoq jetvtj ewor ezxfq olqb zccva vvvnqo qzecz

Comcast cable line repair. otherwise I have to wait 2 days.